Ring Doorbell Not Connecting to Wi-Fi: Here’s to Fix! | Our Secure Life (2022)

There is no doubt Ring Video Doorbell is one of the best home security systems in the market today. The combination of features that every video doorbell from this company has provides you with a wide array of benefits.

But to take advantage of them, you need Wi-Fi, giving you remote surveillance capable of detecting motion and recording videos. The question is, “what to do with a Ring Doorbell not connecting to Wi-Fi? Here’s to fix!

Setup Mode and Connecting to Wi-Fi

When you first turned on your Ring Doorbell, it won’t connect with your home Wi-Fi at first. When you begin setting up the video doorbell, it will enter the Setup Mode. It will ask you to download the partner Ring app on your smartphone, tablet, or PC.

After downloading the app, you then have to register an account. You will need to provide some basic information to complete this. When you are done, the app can now connect to your Ring Video Doorbell.

It was mentioned before that the device would not connect to your home Wi-Fi at the beginning. During setup, the Ring Doorbell broadcasts a temporary network to which the app can connect.

When you are done setting up the device and app, you will find instructions on the application on how to connect to your home Wi-Fi network. After connecting, the temporary network from the device will be gone.

(Video) How to Troubleshoot Ring Video Doorbell Setup Issues | Ring

How to Force Setup Mode

Some of you probably wonder, “Can’t I just connect to my Wi-Fi directly?” You can’t. The device cannot connect to your home Wi-Fi if it does not enter the Setup Mode first. The Ring Doorbell generally goes into Setup Mode when powered on for the first time.

However, you might need to force it to run in some cases. You can do that by removing the faceplate first. Press the black button firmly and release (don’t hold it down for too long). Take the battery and recharge it fully.

When you are done charging, put it back and start the device. Wait to see if it enters Setup Mode. If it doesn’t, or you encounter other issues, you can reboot your Ring Doorbell unless the problem is hardware. In that case, replacement is the solution.

Troubleshooting Setup and Wi-Fi Issues

Even after forcing the Setup Mode, it might still not set up completely. You will know if that’s the case when you see the message “Setup Didn’t Complete” on the screen. Along with this message, you will see four types of rings indicating possible issues.

Top of Circle is Flashing

Do you see the top of the circle flashing on the Ring doorbell? It means the Wi-Fi password you entered is wrong. It will take a moment for the device to confirm the password, so wait for a bit. After that, you can repeat the Setup process.

Right Side of Circle is Flashing

If it’s the right side of the circle that is flashing, it means the device is having trouble connecting to your home Wi-Fi. The usual solution here is to repeat the setup process, just like how you did before.

(Video) Change Ring Doorbell Pro WIFI Network

But if it didn’t work, such as the device failing when you move away from the router, there are a few other things you can do. One of them is to use an extender, which will amplify the weak signal of your Internet connection.

Left Side of Circle is Flashing

If the problem is with your Internet, then the left side of the circle should be flashing. You can try finding out if your home network is the problem by connecting other Ring devices to the Internet.

A successful connection means you can complete the setup process. If the other devices also cannot connect to the network, your Wi-Fi connection has problems. You should contact your Internet services provider to fix it.

Front Light Not Doing Anything

Is the light not doing anything? Try to set it up again. If it doesn’t work, check to make sure you are using the correct Wi-Fi password. You can bring the router closer to the device or do a hard reset.

Ring Doorbell Not Connecting to Wi-Fi: Here’s to Fix! | Our Secure Life (1)

Ring Doorbell Not Connecting to Wi-Fi – Here’s to Fix it!

It is understandably frustrating and annoying when you cannot connect to your Wi-Fi network properly. Even after trying all the fixes mentioned above, you still experience Wi-Fi issues.

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Check your Ring app and see which network the Ring doorbell is connected to. If it is not even connected, some of the things you can do include:

  • Making sure you connect on the right frequency. Unless you are using Ring Doorbell Pro, Ring Doorbell 3, or Ring Doorbell 3 Plus, your home network must be on 2.4GHz. Only the other three models mentioned can connect to 5GHz.
  • When resetting the device, make sure to long-press the orange button. You will find the button at the back of the device. Hold it for 30 seconds to factory reset and disconnect the device from your Wi-Fi. You can then start connecting again.
  • Ring does not support channels 12 and 13. Therefore, you also have to make sure your home Wi-Fi is on channel 1 to 11. Otherwise, your device really will not connect.

If everything goes well, your Ring Doorbell will now be able to connect to your network. With that, you can proceed with setting up the device. In case you still cannot connect, or the connection continues to fail, here are other things you can do:

  • Undo the cellular data on your iPhone or iPad as it can occasionally prevent the Ring device from setting-up successfully.
  • Check if the Android Smart Network Switch is active, which can also prevent you from setting up your Ring device successfully.
  • If your Ring Doorbell has a battery or hasn’t been mounted yet, perform a distance test. Move from the router towards the mounting location, checking for how strong the Wi-Fi signal is along the way. If you notice spots where there is interference or if the distance makes the setup fail, you can fix it with a Wi-Fi extender.
  • Sometimes, you overlook the simplest solution – rebooting the modem or router. These devices work the most in your house. As such, you need to restart them at least once a month to ensure optimal performance.
  • As previously mentioned, the last resort of being unable to connect to Wi-Fi is performing a hard reset. The general instruction is to press down the setup button for at least 15 seconds and release it. However, it may get a bit confusing since this particular button is located in different places, depending on the device. Here’s a breakdown of that:
    • Ring Doorbell 2 – Small black button on the front of the device
    • Ring Doorbell Elite – Small black button on the front
    • Ring Doorbell Pro – Small black button on the right side
    • Ring Doorbell 3 – Orange button on the back of the device
    • Ring Doorbell 3 Plus – Orange button on the back

See more:How to Reset Ring Doorbell and Make it Function Properly Again

  • Push the corresponding button depending on your Ring doorbell. Wait for a minute then perform the setup process again. In setting up the device, keep in mind to enter the correct password. Make sure as well that you have a connection and isn’t too far from the router.

If nothing else worked, you should contact Ring support. They can assist you better and may even advise if replacing is necessary.

Changing Wi-Fi Network

Did your Ring Doorbell successfully connected with your home Wi-Fi? That’s great! But what if your network is suddenly down? How can your video doorbell work that way? Don’t worry because you can connect the device to another network instead.

Wouldn’t that be a hassle? If you look at it that way, it is. But having a second connection is an excellent way to make sure your house is always under surveillance. After all, network downs can happen.

(Video) Tech Tips: How to set up a eufy doorbell.

That’s not all. Knowing how to change the Wi-Fi that your device is connected to help when you changed router or moved to a new home. It is a little tricky since you cannot do it on the device itself, but you can use the Ring app.

Also, this trick might not work on every ring device. Here’s how to change the Wi-Fi network:

  • Open your Ring app
  • Go to Device Health
  • Tap Change Wi-Fi Network

From there, you will see a list of networks. Pick the one you want your device to be connected to. The problem is some devices offer the option Reconnect to Wi-Fi instead. With this, you will be prompted to “Press the Orange Button.”

It is a bit of a task because you will need to unmount the device. It’s a good thing there is a trick people use to prevent this. It will be easier and automatic to connect to a new Wi-Fi if you name it with the exact same name as the old router.

Conclusion

What to do with a Ring Doorbell not connecting to Wi-Fi? – check your connection and make sure the device is powered. If these don’t work, reboot your router, perform distance tests, or hard reset the Ring Doorbell.

Connectivity is a simple issue to fix. But if the tips mentioned in this article still does not work, the problem is likely with device hardware. You either have to buy a new Ring Video Doorbell or get a replacement from Ring.

(Video) Simplisafe Doorbell Installation : How To Install Simplisafe Video Doorbell Pro

References:

  1. Fix Ring Doorbell Not Seeing or Connecting to Wi-Fi, Smarthomegeeks.co.uk
  2. John Carlsen, How to Connect a Ring Doorbell to Wi-Fi, ASecureLife.com, November 11, 2019
  3. In-app Setup Failing Repeatedly, Support.Ring.com

FAQs

Why won't my Ring Doorbell connect to my wi-fi? ›

Check to see whether another Wi-Fi device is having a problem connecting to the network. Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. Turn off the power to your Ring Pro at the breaker box for 30 seconds, then turn it back on.

Why won't my Ring Doorbell connect during setup? ›

The right side of the circle is flashing it means your ring doorbell had trouble connecting to your

Why is my Ring Doorbell saying connection error? ›

Common causes of video not connecting to your Ring device

A poor connection between your mobile device and the internet. Slow internet upload and download speeds. A poor connection between your Ring device and your router.

How do I get my Ring Doorbell to reconnect to the Wi fi? ›

Tap Devices. Select doorbell or security camera you need to reconnect to wifi—the next screen should be the Device Dashboard. Tap on Device Health. Tap on Reconnect to Wifi or Change Wifi Network.

Can you reboot a Ring Doorbell? ›

Look for a black button in front of the camera. This is the reset button. Press and hold this button down for 15 seconds. Once you release the button, the device will flash a light for a few seconds to indicate that the device is restarting.

How do I manually connect to a Ring network? ›

Step Eight - Connect to Your Ring Device
  1. Press the home button on your phone to leave the Ring app.
  2. Navigate to the Settings.
  3. Tap wifi. ...
  4. Select the Ring wifi network from the list of available networks. ...
  5. Once connected, close your Settings and return to the Ring app.

How do I hard reset my Ring Doorbell? ›

To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. It may take a minute to fully complete this process.

How do I change my wifi to 2.4 GHz? ›

To connect your Android device to a 2.4 GHz network:
  1. Unlock your device and tap the Settings app.
  2. Tap Network & Internet > Wi-Fi.
  3. Enable Wi-Fi by tapping Use Wi-Fi at the top.
  4. Select a 2.4 GHz Wi-Fi network. ...
  5. If prompted, enter the password for the network.
17 May 2022

Is there a problem with Ring Doorbell today? ›

No incidents or maintenance related to this downtime.

Where is reset button on Ring Doorbell? ›

How To Reset Ring Doorbell (Ring Wired, Ring Pro, Ring 2, Ring 3 and ...

How do you reset the Ring Doorbell without the app? ›

Ring Video Doorbell (1st Generation)
  1. Undo the security screws and remove your doorbell from its bracket.
  2. Press and hold the orange setup button on the back of the device for 10 seconds.
  3. The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.

Where is the reset button on Ring camera? ›

Ring Spotlight Cam Battery
  1. Find the setup button on the top of the camera.
  2. Press and hold the setup button for 10 seconds.
  3. The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.

How do I reset my Ring to factory settings? ›

Ring Video Doorbell (1st Generation)
  1. Undo the security screws and remove your doorbell from its bracket.
  2. Press and hold the orange setup button on the back of the device for 10 seconds.
  3. The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.

Where is the reset button on ring doorbell 2? ›

To reset the Ring 2, hold down the black button on the front of the doorbell for 20 seconds. To reset the Ring Pro, hold down the black button on the right side of the camera for 20 seconds.

Can you reset a Ring camera remotely? ›

There is not a way to remotely reset the Video Doorbell 2, as someone will need to be there with access to the Ring App and the Doorbell to reconnect it to wifi. This is because the device will need to be put into setup mode, which requires the setup button on the Doorbell to pressed.

How do I reset my ring doorbell after charging the battery? ›

If your Ring Video Doorbell 2 is fully charged, and the light still doesn't start spinning when you push the black button, try performing a hard reset. To perform a hard reset, hold down the black button for 15 seconds.

How do you check if your WiFi is 2.4 or 5? ›

If you have an Android phone, you can definitively confirm whether the network is 2.4G or 5G.
  1. Connect to the network.
  2. Go to Settings > Network & internet > WiFi > Select the network properties (tap the gear icon or menu icon). ...
  3. Read the frequency setting.

Can't connect to my 2.4GHz WiFi? ›

If your device can't connect to your 2.4 GHz Wi-Fi band, check your device settings and make sure it's set to connect to the 2.4 GHz band. You can also update your router and your device and restart or reset the router.

Is my router 2.4GHz or 5GHz? ›

Open your networks panel from your taskbar (click the WiFi icon in the bottom right). Click on “Properties” of your WiFi network. In the new window that opens, scroll all the way down to “Properties”. “Network Band” will either say 2.4GHz or 5GHz.

Why is my Ring camera offline? ›

Ring cameras may go offline due to WiFi interruptions or a change in SSID, power outages, or prolonged use without a reboot. Most of these issues can be easily identified and solved. To start, long press the Ring camera's setup button for about 10 seconds to reboot it and see if that helps.

How do I get my Ring Base Station back online? ›

You can manually connect Ring Alarm back to Wi-Fi using the Ring App. Once you open the Ring App, tap on the three lines you find in the top left part. What is this? Next, look for Devices in the list and select the device to be reconnected to Wi-Fi (here, Alarm).

Why Does My Ring camera keep going offline? ›

Your Ring security camera might keep going offline due to a weak Wi-Fi signal, power issues, or a problem with the camera itself. If the camera is damaged or defective, it might have trouble staying online. Double-check your connections and ensure you have power before contacting Ring customer support.

Videos

1. How to set up / Install Wireless Door Bell Setup, Security Camera, Door Bell XSHCam Installation
(Pwinkle)
2. Resolving Power Problems with Ring Video Doorbell Pro
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3. How to Troubleshoot Ring Doorbell No Power Not Charging
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4. How to Set Up Your Ring Video Doorbell | Ring
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5. How to Connect 2.4 GHz Smart Home Devices to a 5 GHz WiFi Router
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6. How to Setup Your Ring Video Doorbell 2 | Ring
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