Travel Tips & FAQs | Adventures by Disney (2023)

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Please note: In accordance with our response to the COVID-19 virus, Adventures by Disney has updated our cancellation policy.

Cancellations can be made by telephone or in writing. The time of cancellation will be the date upon which Adventures by Disney Travel Services receives notice from you.

The cancellation policy varies based on trip type and travel date. Please refer to our Terms and Conditions for the full details of our cancellation policy. Regardless of when you book, your deposit is refundable until the earlier of 1) 14 days; 2) 72 hours if you book in a final payment timeframe; or 3) return of your travel agreement.

Cancellation policy for group travel may vary. Please contact your Travel Agent for complete details. The cancellation terms above apply only to the vacation package price and pre-/post-stay hotel night add-ons, and exclude, among other things, cancellation charges from air carriers.

While not required, we strongly recommend that all our Guests purchase travel protection. Please ask a Vacationista about the Adventures by Disney Vacation Protection Plan.

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Please note: In accordance with our response to the COVID-19 virus, Adventures by Disney has updated our cancellation policy.

If we cancel your adventure prior to its start because there are too few Guests: (i) we will attempt to re-book you on another departure of the same itinerary, subject to availability, and we will bear any reasonable airline rebooking charges; however, if we are unable to rebook you, we will issue a full refund of your adventure price and plan (unless you have filed a claim); and (ii) if you booked airfare through us, we will issue a full refund of your airfare; and (iii) if you did not book airfare through us, we will reimburse you for your reasonable out-of-pocket (subject to supporting documentation) airline cancellation charges or, in the case of bookings using frequent flier miles, a reasonable cancellation service fee, provided you have exercised best efforts to mitigate such charges/fees; and (iv) the aforesaid payments and/or rebooking by us shall constitute a full settlement. The immediately preceding sentence does not apply to any cancellation (or deemed cancellation under the agreement between the group travel organizer and us) of a group travel reservation by the organizer of the group travel experience, for whatever reason, and in the event of such cancellation you will not be entitled to any refund or reimbursement from us of any amounts.

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Prior to your departure, you will receive:

• A reservation confirmation which will be emailed shortly after you book your Adventures by Disney vacation.
• An acknowledgement upon receipt of your final payment.
• Final travel planning documents, including the Adventure Handbook, which will be emailed approximately 21 days before your trip start date. These documents will include the detailed itinerary of your vacation, as well as information to help you prepare for your vacation. Please be sure to check your junk and spam folders for these documents if you do not see them in your inbox.
• Information on where to submit your COVID-19 vaccination record, which will be emailed between 5 to 10 days prior to your trip start date.

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Your pre-departure travel document package will be mailed approximately 21 days before the start date of your trip for all adventures except River Cruises, which will be mailed approximately 60 days prior to trip start date, and Private Jet Adventures which will be mailed approximately 30 days prior to trip start date.

Due to its contents, the pre-departure travel document package will be mailed to the physical address on the reservation. Please note that the pre-departure travel document package cannot be mailed to P.O. Boxes.

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We require all Guests to provide proof of being fully vaccinated against COVID-19 before joining any Adventures by Disney trip. Please refer to our Guests Health and Safety Protocols to learn more about the accepted vaccine types.

Typically, U.S. citizens traveling from the United States do not require other vaccinations (non-COVID-19) to travel to any of Adventures by Disney destinations. For U.S. citizens arriving from an area that might be infected with Yellow Fever, an International Certificate of Vaccination for Yellow Fever is required within 5 days—otherwise no other vaccinations are required for U.S. citizens. If you are not a U.S. citizen, please check your local requirements for vaccinations for travel.

If you extend your vacation on any of our Adventures, you are advised to consult with the Centers for Disease Control and Prevention or your physician for vaccinations or other medical precautions.

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The minimum age is 5 years old* on most of our Land Adventures and River Cruises. Please check your trip itinerary for minimum age on Expedition Cruises. There is no set minimum age for most Private Adventures. However, each Adventures by Disney vacation is unique depending on the destination and activities. Please check the specific trip itinerary or speak with a Vacationista regarding any questions you may have about age appropriateness for your departure.

*Please note that at this time all Guests are required to provide proof of being fully vaccinated for COVID-19 before traveling on any Adventures by Disney trip. Please refer to our Guest Health and Safety Protocols for more information.

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We've been working to develop health and safety measures after considering guidance from the Centers for Disease Control and Prevention as well as local and international health authorities. Learn more.

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Call the Adventures by Disney Travel Services Vacationistas at (877) 728-7282^or contact your Travel Agent. Canadian Guests please contact your local Travel Agent.

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• The services of 2 Adventure Guides
• Accommodations
• Local experts
• Scheduled meals, activities, and entertainment*
• National & Regional Park entrance fees (where applicable)
• Luggage service
• Transportation within your adventure*
• Transfers from the specified arrival and departure airport/train station for each departure*
• Gratuities for porters, housekeepers, drivers, activity providers, local experts, and dining room staff for meals included in the adventure
  
• Taxes, including airport departure taxes (where applicable)

*As specified in each adventure's Daily Itinerary and destination-specific FAQs End of content

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• Transportation between residence and airport from which you are departing
• Round-trip air or any other transportation between home airport and vacation destination
• Arrival/Departure transfers to/from airports and hotels, train stations, or other locations not specifically described for each departure*
  
• Meals, activities and transportation not specifically set forth in the applicable itinerary
• Gratuities for Adventure Guides
• Customs and immigration fees
• Passport and visa fees
• Travel protection insurance
• Baggage fees, excess baggage fees, and other airport/airline fees
• Laundry, telephone, alcohol (unless noted as included), and all other items of a personal nature
• Additional taxes may apply which are not included in the vacation package

*As specified in each adventure's itinerary and destination-specific FAQs End of content

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Yes, you can protect your vacation investment by adding the Adventures by Disney Vacation Protection Plan to your reservation.

Get details about the Adventures by Disney Vacation Protection Plan.

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Air transportation can be purchased from Adventures by Disney to and from your home airport in accordance with the scheduled vacation dates and to coordinate with your adventure itinerary. Please note that our Vacationistas can only make domestic US flight reservations. Contact a Vacationista for details. Canadian consumers should book through their local Travel Agent.

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As a general rule, each ticketed Guest is allowed 1 checked bag, 1 personal carry-on item and 1 small carry-on bag. With frequent security changes, we recommend that you check with your air carrier as well as Transportation Security Administration’s (TSA) website www.tsa.gov for current restrictions.

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Hotel rooms vary from country to country as well as from hotel to hotel within an adventure. Most hotel rooms outside of the United States tend to be smaller than the U.S. standard. In many locations, amenities such as irons and ironing boards, coffee makers, and alarm clocks are either not allowed due to local laws or are simply not standard. Air conditioning systems in international hotel rooms are generally not as robust as those in the U.S. While we seek to choose hotels that will feel the most familiar to you, this is not always possible. We regret that it is not possible to upgrade accommodations included in the land package. Please call a Vacationista for detailed information or see “Note on accommodations” in the Rates & Dates section for each itinerary.

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Some countries on Adventures by Disney vacations have specific entry requirements for children under 17 who are traveling internationally without both parents. Usually, a notarized letter, signed by the parent or parents not traveling with the child and stating the child's name, adult guardian's name, itinerary, dates of travel, and flight information, is required. To ensure smooth travel, Adventures by Disney requires all travelers to comply with the regulations for the country you are visiting. This information is available from each country's consulate. Adventures by Disney is not responsible for the disruption of travel caused by improper documentation for any travelers, including children traveling without both parents. For specific documentation requirements, U.S. residents, consult www.state.gov or the applicable foreign consulate. Non-U.S. citizens, please check with your consulate. Please also see the destination-specific FAQs or contact a Vacationista for more information.

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Adventures by Disney will make a reasonable effort to accommodate some special dietary needs at no additional charge. Unfortunately, we may not be able to accommodate all special dietary needs requested. Please contact a Vacationista in advance of your departure to advise us of your needs.

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Adventures by Disney has affirmed the importance of making Disney websites, including adventuresbydisney.com, accessible to all Guests, including those with visual impairments. If you have any questions or comments regarding website accessibility, please e-mail us.

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• For a 10-day adventure, the Adventure Guide gratuity Per Guest/Per Adventure Guide is: $90 - $110 USD.
• A family of 4 for a 10-day adventure: $360 - $440 USD per Adventure Guide.

For 2 Adventure Guides, this is a total of $720 - $880 USD.

For destinations outside of the U.S., gratuities for your Adventure Guides may be paid in U.S. dollars, local currency or via PayPal. For destinations inside the U.S. (domestic), gratuities for your Adventure Guides may be paid in U.S. dollars or via PayPal/Venmo. Please check with your Adventure Guides for their preferred method of payment. End of content