USCIS Contact Center (2022)

Our website gives you several ways to track your case and get answers to your immigration questions.

  • USCIS Online Account—If you submitted a paper form and your receipt number begins with IOE, we mailed you a letter about creating aUSCIS online account. That letter has user codes (valid for 90 days) you need to create an account. With an account, you can sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
    • If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts.
    • For technical support with the USCIS online account, use this help form.
  • Case Statususcis.gov/casestatus
  • Processing Timesuscis.gov/processingtimes
  • Case Questions—If your document or notice has a mistake or was not delivered, or if you need an accommodation for an appointment, please visit uscis.gov/e-request.
  • Other Online Tools—Check out all our online tools at uscis.gov/tools.
  • Change of address—Make sure to keep your address current at uscis.gov/addresschange. If your receipt number begins with IOE, it is better and faster to update your address in your USCIS online account.
  • Online filing—You can submit our most popular forms online with an account. Having an account allows you to sign up for automatic case alerts, see processing times, upload evidence, update your address, and send us secure messages using any device!
  • Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent.
  • Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. The system will answer your question and can send you links to forms and information by email or text.
  • Live Assistance—You may have to wait to speak to a representative by phone. Please try our online tools first. If you want to speak to someone and your issue cannot be resolved right away, your request will be sent to an Immigration Services Officer. We will send you an email to confirm your request and give an estimate when we will contact you.You will also receive a text message and/or email one to two business days before we contact you.

Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern.

  • Outside the U.S? Call 212-620-3418
(Video) Calling USCIS & Beating USCIS Emma Chat - USCIS tips for the helpline
  • In-person Services—We schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. For example:
    • If someone needs proof of their immigration status to work or travel
    • When temporary visitors’ period of lawful stay is about to expire, and they need to show “satisfactory departure”
    • Emergency travel documents

Please call the Contact Center at 800-375-5283 to request an appointment.

How to Make Your Communication with the USCIS Contact Center More Effective

(Video) 3 QUICKEST & EASIEST WAYS TO CONTACT USCIS

The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes.

When does it make sense to reach out to the USCIS Contact Center?

  • When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date;
  • For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport);
  • To request an expedite of your case if any of the USCIS expedite criteria apply; and/or
  • For any other inquiries that cannot be resolved through online tools and truly require live assistance.

Notes:

  • Check your case status frequently and wait until your case is outside normal processing time per USCIS’ processing times page by selecting the form type and office location before reaching out to the USCIS Contact Center.
  • If your case is outside normal processing times, you can submit a case inquiry using e-Request.
  • Processing times vary from office to office.
  • USCIS adjudicates applications and petitions on a case-by-case basis. Each case is unique, and some cases may take longer to adjudicate. This does not mean that there is a problem with your case.

I’m going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. What should I do now?

  • Use USCIS online tools when you can and request live assistance for when it is truly needed (scheduling an in-person appointment for an ADIT stamp, emergency parole, etc.), which helps USCIS manage its limited resources.
  • USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service.
  • The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address.
  • Be strategic when calling the USCIS Contact Center. Call volume is heaviest on Mondays and tends to get lighter throughout the week.

Help – the USCIS IVR menu options led me to a dead end.

(Video) Bypass the USCIS Phone Robots

  • Emma, the online virtual assistant on the USCIS website, has a “Live Chat” feature that enables you to reach live assistance Monday through Friday from 8 a.m. to 8 p.m. Eastern Time in certain instances if Emma cannot answer the question.
  • You can also submit a case inquiry or service request using e-Request.
  • If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) and can send a secure message from within your USCIS online account. If you did not file your case online but have a receipt number that begins with “IOE,” you have access to all account features AFTER you (1) create your online account AND (2) link your paper filing to your myUSCIS account using a unique Online Access Code (OAC) that USCIS provides via mail. You can then send secure messages to USCIS.

What else can I do in my online account to use self-service and not have to call the USCIS Contact Center?

  • If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case.

How can I make sure I get my call returned?

  • USCIS makes two attempts to contact customers. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes.
  • If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools.

Why won’t USCIS talk to my paralegal?

  • USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case.
  • Allow time for a Form G-28 change, if one is needed, to catch up to the file. This administrative task is taking longer than it has in the past.
  • The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28.

How can I make sure I don’t miss a return call?

  • Provide your cell phone number and your office number. The USCIS Contact Center will try more than one contact number.
  • USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. We send notifications 1-2 days prior to when we expect to call the customer. Check your email and text messages for these notices as it will help you prepare for your call back.
  • USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time.
  • USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume.

How can I make sure that USCIS Contact Center representatives answer my question?

(Video) How Do I Speak to a Live Person at USCIS in 2022? #uscis #immigration

  • Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or “Live Chat,” is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist.
  • Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling.

What constitutes an emergency?

  • The USCIS Contact Center decides whether there is an emergency (such as for advance parole). If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. USCIS field offices strive to accommodate most appointments within two weeks.
  • USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. USCIS aims to respond to non-urgent inquiries within 30 business days.
  • Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. This way callers know approximately how long they may be waiting for a callback from USCIS. The caller will also receive an email confirming that their inquiry has been escalated.

I need to expedite my case. How do I ensure that my request will be considered?

  • If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff.
  • If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case.
  • A decision will be made based on current USCIS expedite criteria.

I need an interpreter.

  • All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages.
  • Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter.
  • Callers can use their own interpreter. Individuals will need to answer some verification questions before USCIS can share information about a case.

I need a biometrics appointment. My application or petition cannot be finished without it.

  • Biometrics appointments are scheduled automatically. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments.
  • Application Support Centers (ASCs) are now fully operational and some have extended their hours. It is, however, taking 90 days or longer in some locations to schedule biometrics appointments.
  • USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed.
  • Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend.

I need to reschedule an appointment or interview.

(Video) THE BEST WAY TO CONTACT USCIS's OFFICERS

  • Emma, e-Request, and other online tools are available 24/7 to applicants, including those needing to reschedule an appointment or interview. Customers and representatives can also call the USCIS Contact Center at any time.
  • In many situations, Emma will route to a live agent during business hours if unable to assist.
  • Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or “Live Chat” through Emma.
  • Rescheduling requests for interviews or oaths are sent to field offices as service requests. The field office must then make the decision.
  • There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website.

FAQs

Can I contact Uscis if I have questions? ›

Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. The system will answer your question and can send you links to forms and information by email or text.

Can I walk in to Uscis office without appointment? ›

USCIS field offices do not allow walk-ins. You must have an appointment to visit an office.

Which Uscis field office is the fastest? ›

The most efficient U.S. Citizenship and Immigration Services field office is also stated to be in Cleveland. The USCIS office efficiency is reflected in the highest backlog completion of 71.3%, and the nation's shortest average processing time, which is only four months. Almost nobody waited longer than 12.3 months.

Does USCIS work on weekends? ›

Representatives at our USCIS Contact Center will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time. Applicants will be able to call our toll-free number on Saturdays to receive nationwide assistance for immigration services and benefits offered by USCIS.

How do I contact immigration by phone? ›

U.S. Citizenship and Immigration Services
  1. Website: U.S. Citizenship and Immigration Services.
  2. Contact: Contact the U.S. Citizenship and Immigration Services.
  3. Local Offices: U.S. Citizenship and Immigration Services Local Offices. ...
  4. Toll Free: 1-800-375-5283. ...
  5. TTY: 1-800-767-1833.
  6. Forms:

How do I speak to a live person at USCIS 2022? ›

For information on when live help through a USCIS representative is available, see the USCIS Contact Center web page. The toll-free phone number for the USCIS Contact Center is 1-800-375-5283 (TTY for the deaf, hard of hearing, or person with a speech disability: 1-800-767-1833).

Can I send an email to USCIS? ›

If you have a question about a filing mailed to the Chicago, Dallas, Phoenix, or Elgin Lockbox you may email us at lockboxsupport@uscis.dhs.gov and we will answer your email as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address.

Is USCIS customer service 24 hours? ›

The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday – Friday, 8 a.m. – 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Call the USCIS Contact Center toll-free at 1-800-375-5283.

How long does it take to get Green Card after Biometrics 2022? ›

Green card renewal processing time can take anywhere from 6 to 10 months after your biometrics appointment. However, if you wish to check the status of your case for an update, you can either contact USCIS directly or check your case status online.

Can you bring cell phone to USCIS interview? ›

Phones should be turned off during interviews or while being served by USCIS staff at the information counter.

What is the difference between USCIS field office and service center? ›

What is the difference between a USCIS field office and a service center? For most petitions or applications, a USCIS service center is where the petition sent to that conduct the initial review. A field office handle more in person process like biometric appointment and interview when applicable.

Will USCIS speed up 2022? ›

Form I-130 (officially called the “Petition for Alien Relative”): There is a net trend from FY 2017 until FY 2021 of increasing processing times, with an average increase of 1-2 months until FY 2022, where processing times average 9.8 months.

Can I select a faster USCIS processing center? ›

You can generally request expedited processing by calling the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) or by asking Emma after you have obtained a receipt notice.

Which state has easiest immigration process? ›

What Are the Most Immigrant Friendly States in the USA?
  • 8 — Washington.
  • 7 — District of Columbia.
  • 6 — Georgia.
  • 5 — Maryland.
  • 4 — New Jersey.
  • 3 — New York.
  • 2 — Illinois.
  • 1 — California.

How Long Does It Take I 130 to be approved 2022? ›

In 2022, the I-130 median processing time was 10 months. If your parents are already in the U.S. you can file Form I-485 at the same time. I am a U.S. citizen petitioning for a brother or sister.

How often does USCIS update case status? ›

As of April 2022, the processing time for a green card holder sponsoring a spouse or a child under 21 years is between 23 to 30 months if USCIS received the form on or after November 1, 2019. All the times are estimates. The USCIS Processing Times page is updated once a month.

How long does USCIS interview take? ›

A typical citizenship interview lasts about 20 minutes, but the exact timeframe varies by applicant.

Which USCIS service center do I use? ›

It's easy to find out the USCIS Service Center that processes your application or petition if you have the receipt number. As mentioned earlier, the first three characters of the number represent the service center that is taking care of your case.

Can I email USCIS director? ›

Via Email: Ur.M.Jaddou@uscis.dhs.gov Dear Ms. Jaddou: Congratulations on your confirmation as the Director of U.S. Citizenship and Immigration Services (USCIS).

Does USCIS check address history? ›

Most U.S. immigration applications will ask for your address history as an applicant. The Deferred Action for Childhood Arrivals (DACA) application is no different. On your DACA forms, you will need to provide your address history to U.S. Citizenship and Immigration Service (USCIS).

How do you know which USCIS office is handling my case? ›

You will know which center is processing your case by looking at the first three letters of your receipt number on your receipt notice. If you are waiting for your case to be sent to your local office for an interview you must review the processing times for your local office by city and state.

How long does it take for USCIS to send receipt notices 2022? ›

How Long Does It Take for USCIS to Send Receipt Notices in 2022? USCIS applications are processed in the order they are received. On average, USCIS takes approximately 8 to 9 weeks to issue receipt notices for some applications and petitions.

What happens if USCIS account is locked? ›

Users can contact our 800 number and the Help Desk will send an email with the instructions to reset the password or unlock the account.

How long does USCIS take to respond to messages? ›

USCIS aims to respond to Service Requests within 15 days but it is not unusual for it to take longer to receive a response.

Does USCIS check your text messages? ›

It doesn't. The best strategy is simply to assume that anything you post online will be seen and examined by immigration authorities. Some immigration attorneys may even recommend that you refrain from social media use entirely while your visa or green card application is pending.

How do I follow up on USCIS service request? ›

How can I check on the progress of my request? Email your case status inquiries Genealogy.USCIS@uscis.dhs.gov. You can also monitor your request status through our Genealogy Request Case Status Inquiry webpage.

Is the immigration open on Saturday? ›

Immigration Branch Offices normally open from Mondays to Saturdays and are closed on General Holidays.

How do I write a letter to USCIS? ›

Structure of an I-130 Cover Letter

Date the letter. Name the USCIS and note the petition number. (Line 1: "USCIS", line 2: "Attn: I-130".) Add a subject line that notes the full title of the petition ("RE: I-130, Petition for Alien Relative"), your full name, and the full name of the relative in question.

Does USCIS Emma work on weekends? ›

Get answers to your immigration questions by asking our virtual assistant Emma, a service that provides computer-generated responses 24 hours a day, 7 days a week, at uscis.gov. If you would prefer to speak to a person, call our National Customer Service Center at 1-800-375-5283.

How long does it take to have an interview after biometrics 2022? ›

Many people expect to receive a response or next steps from the USCIS within a few weeks of their biometrics appointment. Unfortunately, the wait will be much longer than this. Typically, it can take anything between 5 and 10 months before you get a notice for your green card interview, for example.

How long does it take to get biometrics letter 2022? ›

You'll get the letter in your account message box within 24 hours of applying.

Whats the next step after biometrics? ›

After completing the biometrics appointment, there are 5 additional steps in the green card application process: Receive your EAD and/or advance parole travel document. Respond to any Requests for Evidence. Complete the green card interview.

Can I wear jeans to naturalization interview? ›

It's not necessary to dress formally for your U.S. citizenship interview and test. You may dress comfortably but look professional. "Business casual" is a good rule of thumb. Avoid wearing jeans, shorts and t-shirts.

Does USCIS record phone calls? ›

USCIS informs the customer that USCIS records telephone calls for quality assurance purposes, and telephone numbers are automatically collected and used to contact the customer about his or her experience with NCSC.

How does USCIS verify marriage? ›

Proof You Live In the Same Household

Joint lease or mortgage documents listing both spouse's names. Property deeds showing the names of both spouses. Utility bills showing the names of both spouses. Drivers licenses, joint bank statements, insurance statements, and other documents showing the same address for each ...

Can I walk in USCIS office? ›

USCIS field offices do not allow walk-ins. You must have an appointment to visit an office.

Which USCIS service center is faster for i485? ›

The current i485 processing time for an employment-based green card is 10 months to 4 years at California Service Center. USCIS Nebraska and Texas service centers are processing adjustment of status to Permanent Resident applications faster than California within 10 months to 2 years.

Is I 485 processed at field office or service center? ›

What is the processing procedure for I-485? Initial processing of the application takes place at a USCIS Lockbox Facility or a service center. After the application has been filed, the applicant will next hear from the USCIS when a fingerprinting notice is sent.

How many cases does USCIS process a day? ›

According to documents obtain by The Washington Post, USCIS is creating the “Organization of Professional Responsibility” to enhance oversight of the way its employees handle the more than 26,000 cases the agency decides each day.

How long does it take to become a U.S. citizen in 2022? ›

How Long Does It Take to Get U.S. Citizenship After Applying? - YouTube

How long does it take for USCIS to make a decision? ›

Although some cases may take longer, USCIS field offices and service centers try to adjudicate motions within 90 days. The AAO strives to complete its review of motions within 180 days from the time it receives a complete case file.

Can immigration lawyer speed up process? ›

The immigration process can be intimidating and take a long time, but hiring an immigration attorney to support you with your case can speed up the process and help you meet your goals.

What can I do if USCIS takes too long? ›

Virtually anyone who has an immigration application pending and has been waiting for an unreasonable amount of time for an answer is eligible to sue the USCIS.

Does USCIS work on weekends? ›

Representatives at our USCIS Contact Center will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time. Applicants will be able to call our toll-free number on Saturdays to receive nationwide assistance for immigration services and benefits offered by USCIS.

Which US state has the most immigrants? ›

The U.S. states with the most immigrants in 2019 were California (10.6 million), Texas (5 million), Florida (4.5 million), New York (4.4 million), and New Jersey (2.1 million).

What city in the US has the most immigrants? ›

Hialeah, Florida

Hialeah, Florida has the highest immigrant population in the US. The foreign-born population of the city comprises about 74.4% of the total city population. Hialeah is the 6th largest city in Florida, though it is often considered to be part of the Miami metropolitan area.

What is the fastest you can get a green card? ›

If you qualify as an immediate relative, you may only have to wait as little as two months to get a green card. Who qualifies as an immediate relative? Spouses of U.S. citizens, children under 21 years of age whose parents are U.S. citizens, and the parents of children who are U.S. citizens over 21 are all eligible.

How do I speak to a USCIS representative 2022? ›

USCIS Automated System
  1. Dial the number 1-800-375-5283.
  2. Press 1 for English. Press other numbers for other languages that are available.
  3. Press 1 to check your case status.
  4. Press 2 if you no longer have access to your receipt number.
  5. Press 2 to talk to a USCIS representative.
7 Sept 2022

What happens if USCIS account is locked? ›

Users can contact our 800 number and the Help Desk will send an email with the instructions to reset the password or unlock the account.

How do I contact USCIS Nebraska Service Center? ›

Call the USCIS Contact Center at 800-375-5283. Visit the Feedback Opportunities page.

What is InfoPass appointment? ›

InfoPass is a free online service that lets you schedule an appointment with a U.S. Citizenship and Immigration Services (USCIS) immigration officer. You can go online at any time to schedule your appointment instead of requesting it in person at your local USCIS office.

Is USCIS customer service 24 hours? ›

If you need to talk to a representative for another reason and you're in the United States or a U.S. territory, call the USCIS Contact Center. Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays.

Can I send an email to USCIS? ›

Step 3: In the event you do not receive a response within 21 days of contacting the appropriate Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov. You will receive a response from this email address within ten days.

What time does USCIS customer service close? ›

The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday – Friday, 8 a.m. – 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Call the USCIS Contact Center toll-free at 1-800-375-5283.

Can I create a second USCIS account? ›

The USCIS Account Access notice requires that I open a new account, but uscis.gov only allows one account per attorney. How do I link my client's paper-filed applications with my account? The question is about applications with receipt numbers starting with IOE.

Can I use my USCIS account to file for someone else? ›

You can use your USCIS online account to request your immigration record or A-File, another person's immigration record (with their approval), and non-A-file information such as USCIS policies, data, or communications.

Can I delete my USCIS account? ›

To delete an account, under the account profile there is an option to “Edit.” At the bottom of the page, there is an option to delete the account. There cannot be any data in the account.

How long does USCIS take to respond to messages? ›

USCIS aims to respond to Service Requests within 15 days but it is not unusual for it to take longer to receive a response.

Can USCIS check your Whatsapp? ›

The short answer is no, USCIS officials will no longer look through your social media accounts before they approve your green card petition. The short answer is no, USCIS officials will no longer look through your social media accounts before they approve your green card petition.

How many cases does USCIS process in a day? ›

According to documents obtain by The Washington Post, USCIS is creating the “Organization of Professional Responsibility” to enhance oversight of the way its employees handle the more than 26,000 cases the agency decides each day.

How long does it take for USCIS to call back with InfoPass appointment? ›

The call back from USCIS will come in 48-72 hours.

How soon can I get InfoPass appointment? ›

In most cases, you can schedule your InfoPass appointment at a date two weeks after your scheduling date.

How long does it take USCIS to reschedule an interview 2022? ›

How long does USCIS take to reschedule interviews? It takes about 4 to 6 weeks to reschedule your U.S. citizenship or Green Card interviews. You will receive a notice with the rescheduled interview details.

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